Refund and Returns Policy
Effective Date: February 25, 2025
At Urbisonali, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund and return process to ensure that you are happy with your purchase.
1. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- Items must be in their original condition and packaging (unused, undamaged, and unassembled).
- Items must be returned within 30 days of the delivery date.
- Custom or personalized items are not eligible for returns unless they are defective or damaged upon arrival.
2. Return Process
If you wish to return an item, please contact our customer service team at info@urbisonali.com or call (804) 265-8635 within 30 days of receiving your order. Provide your order number, details of the item(s) you wish to return, and a reason for the return.
Our customer service team will assist you with the return process and provide instructions on how to send the item back. Please ensure that the item is securely packed to avoid any damage during return shipping.
3. Refund Process
Once we receive the returned item and inspect it to ensure it meets our return criteria, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that it may take 7-10 business days for the refund to appear on your account, depending on your payment provider.
4. Non-Refundable Items
Certain items are non-refundable, including but not limited to:
- Custom or personalized furniture
- Gift cards
- Clearance or final sale items
5. Return Shipping Costs
Unless the item is defective or damaged upon arrival, the customer is responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
6. Damaged or Defective Items
If your item is damaged or defective upon delivery, please contact us immediately at info@urbisonali.com or call (804) 265-8635. We will arrange for a return and either offer a replacement or issue a full refund, depending on your preference. Please retain the original packaging and take photos of the damage, as they will be required for the claims process.
7. Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item according to our return policy and place a new order for the desired item.
8. Changes to the Refund and Returns Policy
We reserve the right to modify or update this Refund and Returns Policy at any time. Any changes will be posted on this page with the updated “Effective Date.” We recommend reviewing this policy periodically to stay informed of any updates.
For any questions regarding returns or refunds, please contact our customer service team:
Urbisonali
9014 Colemans Lake Rd, Ford, Virginia
Phone: (804) 265-8635
Email: info@urbisonali.com
Website: www.urbisonali.com