Sales Policy

Effective Date: February 25, 2025

At Urbisonali, we are committed to providing high-quality furniture and excellent customer service. Our Sales Policy outlines the terms and conditions that govern purchases made through our website and store. By making a purchase, you agree to these terms.

1. Pricing and Payment

  • Prices: All prices listed on our website and in-store are in U.S. dollars (USD) and are subject to change without prior notice. Prices will be confirmed at checkout.
  • Payment Methods: We accept a variety of payment methods, including major credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure online payment methods. Payment is due at the time of purchase.
  • Sales Tax: Sales tax will be applied to orders based on your shipping address in accordance with applicable state and local laws. The tax amount will be displayed at checkout.

2. Order Confirmation

Once your order is placed, you will receive an order confirmation email with details about your purchase. This email serves as a confirmation that we have received your order, but it does not necessarily mean the order has been accepted or processed. Orders are considered accepted once payment has been successfully processed, and your items are ready to be shipped.

3. Shipping

  • Shipping Costs: Shipping fees are calculated at checkout based on the size, weight, and destination of your order.
  • Processing Time: Orders are generally processed within 1-2 business days. Delivery times vary based on shipping method, location, and availability.
  • Shipping Providers: We use trusted carriers for all shipments. You will receive tracking information once your order has shipped.

Please note that shipping times are estimates and may be affected by external factors such as weather, holidays, or carrier delays.

4. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Once an order is shipped, we are unable to cancel it. However, you can return the items according to our Refund and Returns Policy. For cancellation requests before shipment, we will process the cancellation and refund your payment to the original method used.

5. Promotions and Discounts

From time to time, we may offer promotions, sales, or discounts. These offers may be subject to specific terms and conditions and may not apply to all items or orders. We reserve the right to modify or discontinue promotions at any time.

  • Coupon Codes: If you have a valid coupon code, you can apply it during checkout. Please note that coupon codes are not transferable, refundable, or redeemable for cash.

6. Backorders and Product Availability

While we strive to ensure that our products are in stock, there may be times when certain items are unavailable. If an item is out of stock, we will notify you promptly and offer an estimated restock date. You will have the option to cancel your order or wait for the product to become available.

7. Returns and Refunds

We want you to be satisfied with your purchase. If you are not satisfied, you can return eligible items within 30 days of delivery as outlined in our Refund and Returns Policy. Please refer to that policy for further details.

8. Warranty and Product Guarantee

All of our furniture products are covered by a warranty for manufacturing defects. The specifics of our warranty vary by product, and we encourage you to check the warranty details on the product page or contact us for more information.

9. Liability

While we take every effort to provide accurate product descriptions, images, and pricing, Urbisonali is not responsible for typographical errors, inaccuracies in descriptions, or product specifications. In the event of a pricing error, we will contact you to inform you of the error and give you the option to proceed with the corrected price or cancel the order.

10. Changes to the Sales Policy

Urbisonali reserves the right to modify or update this Sales Policy at any time. All changes will be posted on this page, with the updated “Effective Date.” We encourage you to review this policy periodically to stay informed about any updates.

For any questions regarding this Sales Policy or for assistance with your order, please don’t hesitate to contact us:

Urbisonali
9014 Colemans Lake Rd, Ford, Virginia
Phone: (804) 265-8635
Email: info@urbisonali.com
Website: www.urbisonali.com