Shipping Policy

Effective Date: February 25, 2025

At Urbisonali, we are committed to delivering your furniture purchases in a timely and efficient manner. Our Shipping Policy outlines the procedures, fees, and guidelines for shipping your order to ensure a smooth experience from purchase to delivery.

1. Shipping Locations

We currently offer shipping within the United States. Unfortunately, we do not offer international shipping at this time. For international shipping inquiries, please contact our customer service team to discuss possible solutions.

2. Shipping Methods

We provide various shipping methods to meet different needs, including standard, expedited, and next-day delivery options. Shipping fees will be calculated at checkout based on the shipping method you select, the size of the items, and the delivery destination.

  • Standard Shipping: Delivery typically within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days.
  • Overnight Shipping: Next-day delivery available for eligible orders.

We will confirm the estimated delivery date when you complete your purchase.

3. Processing Time

After placing your order, please allow 1-2 business days for processing. During peak times or promotional periods, processing may take a little longer. You will receive an email with tracking information once your order has shipped.

4. Shipping Fees

Shipping fees are calculated based on your delivery address and the size and weight of the items in your order. Some promotions may offer free shipping or discounted rates on certain products, which will be applied at checkout. Any applicable shipping charges will be clearly displayed before you confirm your purchase.

5. Order Tracking

Once your order has been shipped, we will provide a tracking number via email so you can track the status of your shipment. Please allow 24 hours for tracking updates to become available. If you do not receive your tracking information or experience any issues, please contact us for assistance.

6. Delivery Timeframes

While we aim to deliver orders within the specified timeframes, please note that delivery dates are estimated and not guaranteed. Delivery times may be impacted by weather conditions, holidays, or other factors outside our control. We will keep you updated in case of any unexpected delays.

7. Shipping Address

Please double-check that the shipping address you provide is accurate. We are not responsible for delays or errors caused by incorrect or incomplete addresses. If you notice an error in your shipping information after placing your order, please contact us immediately at info@urbisonali.com or (804) 265-8635, and we will do our best to correct it before your order ships.

8. Damaged or Lost Shipments

If your order arrives damaged or is lost during transit, please contact us immediately at info@urbisonali.com or (804) 265-8635. We will work with the shipping carrier to resolve the issue, either by sending you a replacement or issuing a refund. For damaged items, please keep the original packaging and take photos of the damage for the claims process.

9. Additional Shipping Information

  • Packaging: We take great care in packaging your items to ensure they arrive safely. However, if you notice any damage to the packaging when your order arrives, please document it and inform the delivery carrier immediately.
  • White Glove Delivery: For certain large or heavy items, we may offer white glove delivery services. This service includes delivery, unpacking, assembly, and placement of the furniture in your home. This option will be available for select items and locations and will be offered during checkout.

10. Changes to the Shipping Policy

Urbisonali reserves the right to modify or update this Shipping Policy at any time. Any changes will be posted on this page with the updated “Effective Date.” We encourage you to review this policy periodically to stay informed about any updates.

For any shipping-related questions or concerns, please don’t hesitate to contact us:

Urbisonali
9014 Colemans Lake Rd, Ford, Virginia
Phone: (804) 265-8635
Email: info@urbisonali.com
Website: www.urbisonali.com